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Disparate Healthcare Data Results in Sub-par Patient Care

There is no doubt that healthcare professionals universally recognize the critical importance of accurate lab testing. The idea that a patient receives the right test at the appropriate time and an accurate diagnosis promptly following that test is a fundamental part of patient care. Yet according to a recent Institute of Medicine Study, over 50% of patients reported that information necessary to their care wasn't available when it was needed. And another 25% reported that their healthcare... read more Wins Red Herring Top 100 Award! has joined the ranks of some of the world’s most innovative technology companies, including Yahoo, Google, YouTube, and eBay. The company was recently selected as a Red Herring Top 100 North America winner from a pool of more than 1,000 candidate companies after completing a rigorous evaluation process that culminated in a live presentation to Red Herring judges in Monterey, CA. Founder & CEO Brad Bostic commented on the honor: “We’re proud to be named one of North America's ... read more

Northwest Radiology Network Selects Healthcare CRM and Business Intelligence Solution

Northwest Radiology Network, one of the country’s largest physician owned radiology practices, has selected, the ultimate healthcare customer relationship management (CRM) solution, to optimize the overall patient experience while demonstrating quality and value to its 18 hospital clients. With, Northwest Radiology Network will gain a real-time, holistic view of every facet of the patient experience. “Never before has our practice had an up-to-the-moment view of the entire... read more Client HICL Delivers Powerful Presentation on Healthcare BI & CRM

  On April 30th, as part of the annual Executive War College event for clinical laboratories and pathology groups taking place in New Orleans, Hosptials In Common Laboratory CEO Kris Bailey shared the organization’s experiences using’s lab-specific CRM and business intelligence capabilities to proactively manage internal performance and deliver ongoing value to clients.   “Like many labs, we have faced past challenges created by disparate data sources and the difficulty of not having a... read more

US Health Group Achieves 20% Productivity Gains with

  US Health Group Toxicology laboratory is a premier provider of comprehensive clinical qualitative and quantitative urine drug testing, medication monitoring and support services. With 12 lab locations and plans to continue adding several new locations each year, USHG faced reporting and communication challenges that made it difficult for the organization to assess overall performance in addition to the status of specific clients. “As a data-focused laboratory, we knew it was critical to track... read more

How Will Your Lab Do More With Less?

Whether your medical lab is trying to grow, stay afloat, or survive in 2013, chances are, your executive team is expected to "do more with less." That means maximizing people, productivity, resources, and dollars to ensure that you are getting the most out of what your lab invests in.  For many labs, one of the most obvious areas of waste relates to their people. Any of these scenarios sound familiar?
  • We spend too much time in meetings trying to figure out what's happening with our clients  
  • It...
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5 Trends Your Lab Can't Ignore in 2013...

This year brings arguably the biggest period of transition ever for the health care industry and medical laboratories must rapidly adapt to the shifting landscape to remain competitive. This whitepaper outlines five critical trends that labs simply cannot ignore in 2013 and provides recommendations for achieving greater professional prominence and market success. Broad market, regulatory, and technological forces are driving an industry-wide transformation. Given the realignment that will occur... read more Featured in Medical Laboratory Observer and its CEO and Founder Brad Bostic are featured in the Feb. 2013 edition of Medical Laboratory Observer. Bostic writes about, "Achieving 100% accountability: How healthcare CRM drives action and resolves issues."  Bostic outlines the three ways that a lab CRM (customer relationship management solution) enables medical laboratories to provide the highest level of service to provider clients by:
  • Gaining Operational Efficiency
  • Viewing the Health of Each Client Relationship
  • Taking Action to...
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New Webinar: The Ultimate Guide to Lab Growth in 2013

Although most labs have an abundance of data, quickly and easily accessing this critical intelligence is often an ongoing challenge. According to a recent survey by Chi Solutions, a staggering 66% of labs indicated that they don’t have the information, management reports, and key performance indicators to manage their business. The good news? This seemingly daunting lack of access to client intelligence can be overcome by medical labs and healthcare organizations. Join G2 Intelligence, read more

Top 5 Healthcare IT Trends for 2013

Drawing from its AT & T ForHealth practice area, AT & T recently announced its Top 5 Healthcare IT Trends for 2013. #2 on list: "Hospitals and other healthcare institutions including payers will begin to move more and more healthcare data into the cloud, with data analytics to better manage healthcare costs by finding and addressing patient needs earlier." The trend is on-point with the rapid adoption of, the world's leading Healthcare Relationship Management solution. is... read more

Is Your Lab Truly Customer-Centric?

Given today’s environment of growing competition and slashed reimbursements, your lab has likely placed superior client service at the top of its priority list in order to attract and retain clients. Task forces have been formed. Satisfaction surveys have been sent. The topic routinely comes up at executive meetings. Perhaps you’ve even invested in medical laboratory software, data warehousing, or business intelligence (BI) solutions with the intent of better serving your customers. Yet is your... read more

Anatomic Pathology Labs: How to Grow Among Shrinking Reimbursements

Earlier this month, the final 2013 Medicare Physician Fee Schedule was released, confirming November a 52 percent cut for the highest volume technical component anatomic pathology code, CPT Code 88305-TC. The cut, which goes into effect January 1, 2013, has sent anatomic pathology labs across the country reeling. Double what many AP labs had feared, these cuts can quickly demolish the profitability of labs that have previously achieved healthy growth rates. Amid the reimbursement crisis, what... read more

Medical Laboratory Service: Why Are We Falling Behind?

"Why are healthcare providers, including clinical laboratories and pathology groups, so slow to recognize and adopt the same service innovations developed by non-healthcare industries?" Dark Daily poses this question in its recent article, "Institute of Medicine Report Finds Healthcare Management Lags Behind Other Industries." The article highlights some of the findings from a recent Institute of Medicine (IOM) report, which shows that when it comes to quality, outcomes, cost, and equity,... read more Launches Advanced Healthcare Business Intelligence for Labs

Ready to access real-time intelligence in ways that your lab never thought possible? hc1 Healthcare Business Intelligence (hc1 BI) enables your lab to gain instant visibility into essential outcomes and trends via customizable, user-friendly charts and graphs that can be accessed at the click of a button. Quickly pinpoint key trends Spend valuable time identifying key trends and creating an action plan rather than managing endless spreadsheets and reports. Make decisions with confidence Help key... read more

Introducing: Chi Solutions hc1 App for High Performance Medical Labs, the ultimate Healthcare Relationship Management™ solution, yesterday announced the launch of hc1 Apps, the revolutionary destination for apps that optimize medical laboratory performance via the cloud platform. Showcasing the unprecedented power of hc1 Apps, gave key executives from leading labs across the country the first look at a groundbreaking hc1 App from Chi Solutions, the proven leader in laboratory consulting and management, that makes up-to-date lab industry... read more Names Tom Arena Chief Product Officer, the ultimate Healthcare Relationship Management solution, today announced the appointment of Tom Arena as the company’s Chief Product Officer. A veteran of the healthcare industry, Mr. Arena most recently served as Vice President of Business Development for aLabs, a strategic lab management firm formed by Accretive, LLC aimed at improving the laboratory operations of health systems. In this capacity, he specialized in implementation of new market growth initiatives, quality improvement,... read more is the Platinum Sponsor of G2 Lab Institute will be the Platinum sponsor of the upcoming G2 Lab Institute event, taking place October 10th-12th at the Crystal Gateway Marriott in Arlington, VA.  The event will draw laboratory executives and leaders from across the country. In its 30th year, the G2 Lab Institute conference is a unique event enabling laboratory, pathology, and health system constituencies to discuss pressing industry trends. As the Platinum sponsor, will be featured during the opening reception on October... read more

5 Fatal Flaws Sabotaging Your Lab's Client Relationships

There's no doubt about it: the competition grows fiercer by the day for a share of the 6.1 billion clinical laboratory tests performed annually in the United States. As both independent and hospital-based labs navigate their way toward growth against the head wind of shrinking reimbursement levels, there has never been a more critical time to optimize relationships with current and potential clients. And while providing superior, consistent client service is essential to thriving in today’s... read more

Free CLMA Webinar for Labs: Unlocking a 360-Degree of Your Customer Data

Unlocking a 360-Degree View of Your Lab’s Data How to Create Lifelong Client Relationships by Transforming Disjointed Data into Powerful Intelligence Thursday, September 13, 1:00pm – 2:00pm EST Registration Fee: Waived, courtesy of Hosted by: Brad Bostic, CEO of Special Guest: Kathleen Murphy, PhD, President of Chi Solutions Is your lab a step ahead or falling behind when it comes to making excellence in client service its top priority? What is the secret to unlocking a... read more

New Webinar for Labs: 5 Secrets of 100% Client Retention

Across industries, it’s estimated to cost 5 to 10 times more to obtain a new client than it does to retain one. Within the lab market, lower reimbursement levels and growing competition from national labs make client retention more critical than ever. Please join G2 Intelligence, CEO Brad Bostic, and NeoGenomics CEO Doug VanOort to discover how today's most successful labs are managing their business and clients in a way that produces lifelong relationships. You'll also learn the secrets... read more