Customer Spotlight on hc1 Operations Management™
Having hc1 as our flexible analytics solution has been a boon to Sonora Quest lab leaders and Lean Six Sigma staff. Until our LIS, timekeeping, call center metrics, and bench scheduling tool were integrated in hc1, we were not able to build actionable reports to determine where to focus our process improvements. Now we can look at high-level trends in lab productivity, as well as drilling down by hour, shift, discipline, instrument, and employee to compare time periods and other factors.
We needed a better understanding of what was taking place within our clients’ hospitals. To grow, we had to improve. That’s where hc1 proved invaluable.